FAQ

Frequently Asked Questions (FAQ)

 

1. What materials are used in Lorsan products?

Our bags and accessories are crafted from high-quality natural wood and premium leather, featuring hand-painted or engraved designs.

2. Can I customize my order?

Yes! We offer custom engraving of names (up to 6 letters) on select products.Please note that customized orders require approximately 10 additional days for shipping compared to standard products.

3. How long does shipping take?

Shipping times vary depending on your location.

• Domestic orders: 3-7 business days

• International orders: 15-21 business days

4. Do you offer gift packaging?

Yes! All our products come in elegant gift packaging, making them perfect for special occasions.

5. How do I take care of my leather & wood bag?

To maintain your bag’s beauty and durability, follow these care tips:

• Avoid touching your bag with dirty, oily, or greasy hands, including those with lotion or cream.

• Do not expose your leather bag to direct sunlight for long periods.

• Use a leather-specific polish or wax to clean and maintain its shine.

• Keep away from sharp objects such as razors, needles, or nails to prevent scratches.

• Never use water to clean leather.

• Do not use alcohol-based products on the bag, even for a short moment.

• For painted and wooden parts, clean gently with a damp cloth without any detergent.

6. What is your return policy?

• Standard Products: Free returns within 14 days.

• Customized Items: Refundable within 14 days, with a 30% deduction from the original price.

7. Where can I track my order?

Once your order is shipped, we will provide a tracking number via email or your Number.

8. Do you have a physical store?

Currently, we operate as an online shop, but we occasionally participate in exhibitions and pop-up markets. Stay update with our Blogs :)

9. How can I contact customer support?

You can reach us through:
📩 Telegram: @Lorsao.co
📧 Email: Design.lorsan@gmail.com